Microsoft reports 20M paid Copilot users with growing engagement
Original: Microsoft says it has over 20M paid Copilot users, and they really are using it
Why This Matters
Shows enterprise AI adoption accelerating with significant user engagement metrics
Microsoft CEO Satya Nadella announced M365 Copilot reached 20 million paid enterprise seats with engagement matching Outlook usage levels. Copilot queries per user increased 20% quarter over quarter, with major deals including Accenture's 740,000 seats.
Microsoft reported significant growth for its AI assistant during quarterly earnings. CEO Satya Nadella said M365 Copilot now has 20 million paid enterprise seats, with weekly engagement matching Outlook usage levels. The company quadrupled enterprises with over 50,000 seats, including Bayer, Johnson & Johnson, Mercedes, and Roche with 90,000+ seats each. Accenture's 740,000-seat deal represents Microsoft's largest Copilot contract. Copilot queries per user rose nearly 20% quarter over quarter. The platform supports multiple AI models including Anthropic's Claude, with intelligent auto-routing capabilities. Agent mode, now default across Word, Excel, and PowerPoint, allows multi-step document actions. Morgan Stanley analyst Keith Weiss called the numbers 'super impressive' and ahead of expectations.